Hi Frederick, We’re just as excited to have you join us! The Skigroup community is full of amazing people who love to share stories, laughs, and unforgettable moments on and off the slopes. We know this upcoming trip will bring even more great experiences to add to your collection. Was there a reason you rated this experience with 3 stars? Looking forward to seeing you out there soon! – The Skigroup Team 🏔️⛷️

Hi Gregory, Thank you for your feedback. We’re sorry to hear about your concerns, but we’d like to clarify a few important points to ensure accurate information is shared. You were sent your Ikon Pass promotional code after your purchase, and that code allows you to claim and manage your pass directly through the Ikon website. As a wholesale partner, Skigroup facilitates pass sales, but fulfillment and activation — including bonus day eligibility — are fully handled by Alterra (the parent company of Ikon). We’ve also checked our records and do not show any attempts from you to contact our mailbox regarding this issue. If there was a technical error or if the email was missed, we’re happy to help resolve it — but we do want to be clear that your pass code was delivered and support was available. Please reach out directly to [email protected] if you still need assistance. We're here to help and want to make sure you're ready for a fantastic 2025–26 ski season. – The Skigroup Team

Hi Veronica, Thanks for the feedback, and we’re glad to hear your Ikon Pass was easy to use overall! We understand how limited Wi-Fi and missing features — like the fastest speed report — can be frustrating, especially for those who’ve enjoyed them in previous seasons. While those aspects are handled directly by the resorts or the Ikon Pass system itself, we appreciate you sharing your experience. We'll continue passing along this kind of feedback to our partners at Alterra so they’re aware of what skiers and riders are looking for. Thanks again for choosing Skigroup, and we hope to see you back on the slopes soon! – The Skigroup Team

Hi Tom, Chairman of Skigroup here. Thank you so much for your kind words — and for your incredible loyalty over the past 35 years! It means the world to us to have earned your trust time and time again. We're so glad to hear that renewing your Ikon Pass was easy and effortless. Skigroup and our team truly care about making every step smooth, and your recognition of their professionalism and competence is deeply appreciated. Looking forward to many more years of travel, turns, and great memories with you! – Dylan and the Skigroup Team ⛷️❄️